Ken Hom Excellence Carbon Steel Wok 36cm

With our Pre-order option, you can reserve sought-after products ahead of time.

Rest assured, Pre-ordered items are seamlessly integrated into our weekly orders to ensure timely delivery.

If there are any unexpected delays, our dedicated team will promptly reach out to you, keeping you informed every step of the way.

Whilst we make every effort to ensure our items are competitively priced there may be occasions where a competitor might be cheaper and we as a small family business want to make every effort to provide you with a positive shopping experience which is why if we can we will try our best to match their price.

How to request a price match
To request a price match please use the contact form or the live chat and provide us with the item URL and any other information that will help us expedite your request. For email requests we aim to get back to you within 24 - 48 hours.

Terms
- Must be a NZ registered company.
- Item must be the same model, condition and be in-stock.
- Competitor must have a physical store/s showrooms are excluded (we will not match Amazon, eBay and other marketplaces.)
- Confirmed price matches are valid for 24 hours.

We offer free shipping on orders over $150, making it easier than ever to get your favorite products delivered to your doorstep.

Auckland $8.00
North Island $10.00
South Island $14.00

If you reside in a rural area, a $4.00 additional fee applies.

Please note that there are special charges for shipping to Waiheke and Chatham Islands.

Shop with confidence, knowing we've got your shipping needs covered.

Hassle-Free Returns! We want you to be delighted with your purchase. If for any reason you're not satisfied, you can return your item to us within 7 days for a refund.

Need more time to decide? No worries! We offer a 30-day window for exchanges or store credit.

Your satisfaction is our priority, and we're here to make your shopping experience worry-free.