Refund policy

Refund Policy

We want you to love your purchase. If you change your mind, you may return your item to our Newmarket store within 14 days of purchase for a refund, provided it is unused and in its original packaging and condition.

Prefer flexibility? We can also offer store credit to the value of your purchase. Store credit does not expire and can be used both online and in-store.

Please ensure all returned items are in their original, unused condition with the original packaging intact.

After 14 days (up to 30 days), we can offer an exchange or store credit.

Exchange Policy

You can exchange goods purchased from our website within 30 days. If the exchange value is lower, the difference will be provided as store credit. If the exchange value is higher, the difference must be paid in full before dispatch or collection.

Shipping costs: Original delivery charges are non-refundable, and customers are responsible for the cost of returning goods using our standard delivery method (unless the item is faulty, damaged in transit, or required by law).

If your order arrives damaged, please contact us within 7 days of delivery and we’ll arrange a replacement at no charge.